Dear Mr. Smalling,
Mr. Roger Thompson came to my home to inspect the chimney and fireplace. I was very impressed with his depth of knowledge and also his ability to plainly answer my questions. If Mr. Thompson is not the face of your YouTube channel, he should be.
I hope and pray the crew that shows up to do the work is as good as Roger.
Quote was prompt for repairs on my chimney and Roger gave me all the information needed to make a decision. Being transparent with him, I was having another company come out to give a quote the following day, he was confident in Smalling being who we ended going with. He was right. The next day the other company came out and quoted me twice the price WITHOUT GETTING ON THE ROOF! Instantly I knew why Roger was so confident and accepted the quote he proposed. Now waiting to schedule the work!Corby Rickert 6/23/2022
Smalling Masonry responded quickly to my request for an estimate to replace a vent for a hot water heater. They were able to get it scheduled in about a week, while other companies had stated scheduling could be 1/2 months. During today’s work, both Storm and Quint efficiently tore down the improperly installed venting and replaced it. They were friendly and quickly completed the work, then ensured my water heater was working and venting properly before they left. Highly recommend Smalling Masonry!Mary G 6/17/2022
I am so impressed with the work Smalling Masonry has done on my chimney! Everyone I’ve come into contact with has been extremely friendly, professional, and efficient. Today in particular, Quint, Eric, and Patrick were wonderful in completing the work on my house quickly and were so nice to work with. Thanks team!Karen Hurt 6/09/2022
Smalling worked with me on a complete rebuild of my chimney. It was an insurance job that had a lot of complexities and they stayed close to me throughout the process. As the project grew in scope, they also recommended other contractors who could help when I was having a hard time finding someone. Storm and George ran point on my rebuild and did a great job.Terrance Corbett 6/03/2022
I am extremely pleased with this company from start to finish. The men that did the work, Storm, Jaylyn, Jorge and Isaiah were great!!!. Their work was exceptional and precise, they worked hard and I would recommend them to friends and family. It was very nice to finally work with a company I felt comfortable with. Overall I am very happy with my experience.
Thank you, Cindy B.
5 star rating. Crew of Patrick and Quint with great professionalism, skill and excellent customer service efficiently rebuilt my chimney. James, the production manager, also made several trips to carefully match the chimney bricks to the house bricks. Jacob, the estimator, was very thorough in explaining my best options for the rebuild. I am very pleased with the rebuild and highly recommend Smalling Masonry.Mary McKeown 3/24/2022
Roger and the crew that worked on my house, Quinn and Patrick, did a phenomenal job from start to finish. They were quick to respond to my initial request for an inspection/quote, gave me a clear and honest explanation of what they believed the issues were and how to best address them and then quickly got out and got the job done. They left zero mess on the job site and my tenant was happy, she indicated they were respectful and friendly with her. They exceeded my expectations and I will definitely recommend them to friends and family.Ben C 3/15/2022
The crews that redone our chimney were very courteous and knowledgeable about the job they performed. I would recommend Smalling Masonry to anyone who is in need of chimney work. We are very pleased with the job and the looks of the chimney. Thanks to everyone at Smalling for the work they performed. Awesome crews. Jack and Linda.Jack Wicker 1/13/2022
We had a great experience with repairing our fireplace/chimney, replacing our gas log set, and repairing our hot water heater. We had consultations with multiple small businesses in the area and kept hoping for one to feel right. We ended up waiting 3 years to complete the work because each business gave us different opinions and didn’t make us feel confident that their plan was the “right plan.” 3 years later, we scheduled a consultation appointment with Smalling Masonry, and they were informative without feeling sales-focused, and we were given multiple options to choose from in different price ranges. After the work was completed, the office followed up to see how everything went and if we had any questions. I mentioned that it smelled like gas in our house, but I thought it would just take some time for us to get used to it. They sent a technician out within two hours (and they were adamant about wanting someone there right away when I said it wasn’t a big deal), and the technician ended up finding a fitting that was not properly installed. He resolved the issue quickly, and we haven’t had a gas smell since then! We really appreciated Smalling Masonry following up with us to see how satisfied we were with the work, especially because we may not have called about the gas smell (which could have eventually been dangerous). We’re so glad we found them and are enjoying finally being able to use our fireplace! We highly recommend them!Hannah Marie 1/04/2022
We had a great experience with repairing our fireplace/chimney, replacing our gas log set, and repairing our hot water heater. We had consultations with multiple small businesses in the area and kept hoping for one to feel right. We ended up waiting 3 years to complete the work because each business gave us different opinions and didn’t make us feel confident that their plan was the “right plan.” 3 years later, we scheduled a consultation appointment with Smalling Masonry, and they were informative without feeling sales-focused, and we were given multiple options to choose from in different price ranges. After the work was completed, the office followed up to see how everything went and if we had any questions. I mentioned that it smelled like gas in our house, but I thought it would just take some time for us to get used to it. They sent a technician out within two hours (and they were adamant about wanting someone there right away when I said it wasn’t a big deal), and the technician ended up finding a fitting that was not properly installed. He resolved the issue quickly, and we haven’t had a gas smell since then! We really appreciated Smalling Masonry following up with us to see how satisfied we were with the work, especially because we may not have called about the gas smell (which could have eventually been dangerous). We’re so glad we found them and are enjoying finally being able to use our fireplace! We highly recommend them!Hannah Carrico 1/04/2022
From start to finish, Smalling was great to work with. Their estimate and subsequent adjustments for our fireplace and chimney repair were fully explained and detailed. Work was done much sooner than expected, which is a rare thing when working with home repairs. The team of Thomas, Jalen and Zach were hard-working, courteous, and excellent craftsmen. We are so glad to have a safe and functioning fireplace to enjoy for the holidays. I enthusiastically recommend Smalling for your chimney work!Jim Stankevitz 12/16/2021
Came early for appt today – very thorough and professional service! I appreciate having a copy of the inspection report and breakdown of fees! I feel confident having a warm and crackly fire tonight in my fireplace! Friendly technicians and explained findings and recommendations – very satisfied and would recommend your company to friends and family who need your services!Deb Logan 12/07/2021
We had a chimney liner put in and they did an awesome job, on time and very respectful! Initially we had Mr. Smalling come out to look things over and he gave us a fair estimate and recommendations for repairs in order of importance. Caleb, Thomas Banks, and James Y.,
did the chimney liner today, all were very friendly and took time to explain what was needed and what they did. Excellent! We highly recommend!
Gary came this morning to do our fireplace chimney inspection and to check out another brick chimney that was starting to crumble.
He did a very good job and was very professional and courteous. He explained what he was going to do and answered all my questions. After all was done I feel like we received A+ service.
I also just want to say that I really appreciate Gary‘s honesty and his taking the time to share his knowledge and advice with me!
I will wait for the estimate on the crumbling chimney but feel like I already know that Smalling Masonry will be doing the work.
Smalling did excellent work on our home with extensive brick replacement and repair, as well as chimney sealing and repair. Bidding and scheduling through Roger was easy and very prompt, and the crews showed up right on schedule. Storm did a great job managing the two crews, communicating with us, and even completing some of the work directly, all with a great attitude and pleasant demeanor. The extensive work was completed in less than a day!James Daly 8/03/2021
Gary was kind, knowledgable and patient with us as we asked many questions! He did a thorough job inspecting our chimney and laid out all our options for us. We will definitely use them again, and will recommend them without hesitation.
Update: Caleb and Mike came out and did the necessary repairs. They were punctual, friendly, knowledgable, and good communicators regarding the whole process. We have recommended the company to others and will continue to do so! Thanks so much for your great work!
Caleb and Jaylan . Thank you for a Job well done. You are a credit to your company with your skill , promptness . knowledge, and work ethic Thanks for keeping me informed during the project. That wall you created, makes the area look so much better. This is the second time I have had a project completed by Smalling Masonry . Excellent results both times. Smalling Masonry does not disappoint.George Greeson 5/28/2021
Roger was just here to inspect our situation in order to give us an estimate for work needed to alleviate a leak around our chimney. We haven’t even received the estimate but I was so impressed with Roger’s knowledge and willingness that I felt motivated to write this positive review. I feel 100% confident about the integrity of this company. I am guessing their workmanship would match. Call these people!Diane Evans 5/27/2021
As a residential Realtor I work with many different contractors. Gary and the crew at Smalling Masonry are one of my favorite contractors to work with. They are always punctual, professional, knowledgeable, and easy to work with. I frequently refer Smalling Masonry for fireplace and chimney inspections, fireplace and chimney repairs, and all kinds of masonry work. They have done work on my personal home, along with incredible masonry repairs/rebuilding on a commercial property I own.Kelly Lavengood 5/26/2021
Gary and Jenny at Smalling Masonry were both outstanding to deal with. I thought we had a problem with a chimney cap that needed to be replaced. After scheduling a time to come out (right on time and with notice), Gary inspected our chimney and told me all was well given my unique fireplace damper. He refused my offer to bill me for his time. This family owned business has done work for others in our neighborhood who are extremely satisfied with their work quality. If we ever need masonry work of any kind, Smalling will get our business.David Yount 5/01/2021
Gary just left my house. I had him come out to take a look at a few different areas of vertical cracks. He was very informative and told me that I was able to fix it myself AND gave us a little bit the supplies to do it. For FREE! These guys will be my go to for any future major masonary work. Thanks and I will send you all the business I can!Caleb Hoag 5/01/2021
The technicians that showed up were professional and friendly. They got straight to the work and provided an assessment with professional equipment that ‘wanted what I want’. They explained each point made and offered options to me so I could decide what is right for my family. This positive experience contrasts with a sharp negative experience from another vendor, highlighting how much better Smalling is.Erling Roberts 2/01/2021
The before and after photos speak for themselves. The new stacks look great. We have since used our fireplace several times and everything appears to be working as it should. Gary initially quoted using photos we provided and then came out to quote himself. He was friendly, straightforward and the price offered for repairs was very competitive. Jenny at the office patiently answered emails and returned voicemails. Their good communication skills set them apart from most of the other chimney/masonry companies we considered. The wait from quoting to repairs was significant, but ultimately they were able to complete the repairs a few weeks ahead of schedule and the timeline worked for us. The guys that came out to complete the repairs did a good job cleaning up and my wife and I could tell they took pride in their work. I appreciate a family run business that cares about good service along with craftsmanship. We are looking forward to many years of use out of our fireplaces and we will be returning customers for our future chimney service needs.Matt K 2/01/2021
My wife and I purchased a home that had a defective wood burning fireplace. Gary discussed options for us and we ultimately decided to replace it with a gas log fireplace. We had a fantastic experience from the initial quote to repair day. They had an entire team out on repair day and worked very efficiently. Everyone was kind, professional, and took pride in their work. I would recommend Smalling Masonry to anyone in need of masonry work!Andrew Deathe 1/01/2021
Gary and his team were very professional and worked around the clock for nearly a week to complete the project in time. We were very happy with the final product and would recommend them for other similar projects. We included an image to show how great the stone looks and the masonry work is also top notch. They did not place the fireplace, but were willing to work with us to make sure that there was a seamless transition from the fireplace contractors to the masonry contracting.Mary Kuypers 1/01/2021
From the initial contact, I received caring and prompt customer service. Sadly, this basic premise is missing from so many contractors these days so when I find it, I like to spread the good word! Jenny in the office was friendly and efficient and Gary, who did the inspection, was knowledgeable and professional. Appreciated both of them very much and would highly recommend Smalling Masonry!Ramona Christen Adams 1/01/2021
We were very happy with Smalling Masonry!! We called Gary Smalling because we experienced some water in our fireplace. He said he was in the area and came to assess the chimney within 30 minutes! Amazing!! With other providers, especially in the beginning of the Quarantine, we wouldn’t have seen anyone for days! Gary was very thorough…he went up to the roof, in to the crawl space and then the attic to inspect all areas and because there was a lot of rain predicted, he ensured that we got a new chimney cap within one week!! I will recommend him to everyone!!!Kristi Simonett 6/01/2020
Gary and his team were fantastic. Not only did he help us come up with the best solution to our complicated project, he completed it on time and his team was professional and friendly. They cleaned up after themselves and went of the way to make sure everything was done correctly. We couldn’t be happier!Kelley Lefever 6/01/2020
Gary and his crew put an amazing 20 ft stone fireplace in my home. Could not have asked for a more professional group of people. They were on time everyday, they cleaned up everyday, they helped me move furniture before and after the project, they were so friendly, and they included me in every decision and detail. I’m 100% satisfied. I’m actually going to miss them!! Thanks so much!!London Kramer 6/01/2020
Smalling Masonry had been recommended by 2 companies in Indianapolis whom specialize in fireplaces. Am I glad I called Gary. Professional, on time and any questions I had were answered immediately. I am very happy with the end results of my fireplace being bricked! Can’t stop staring at it!Annie Crider 6/01/2020
Smalling installed a direct vent fireplace and did a wonderful job. Gary managed all the details. They took down our old chimney, had the new box built, and had the siding and roof finished up so it all looks like it’s been there from the start. Like I said, Gary was in charge and he kept all the work going so things were done right. I highly recommend Smalling Masonry.Leo Turchyn 6/01/2020
Gary Smalling is a professional. He and his team installed a ventless gas fireplace in our home. The only thing they didn’t do was the natural gas plumbing and pick out the stone. Gary was available to return my calls and answer my questions (and there were many) and the finished product is absolutely beautiful!Thank You Gary & team!! They also do yearly maintenance for our new gas logs!!I highly recommend Smalling Masonry!Terry Sprow 6/01/2020
Gary and his crew are very knowledgeable and take pride in their work. During renovation, they installed a chimney liner, cap and a new wood burning insert which included trimming the interior limestone masonry to fit the new insert. They took great care to listen to my needs and were very patient as I was extremely nervous about modifying the interior limestone. They returned a year later to clean it after our reno was complete and took great care with our new hardwood floors. I highly recommend Smalling Masonry!Angie Volk 6/01/2020